Wednesday, April 18, 2007

Press Release from Natural Balance

This is the latest press release from Natural Balance ( To cut a long story short, don't feed NB Venison & Green Pea dry food formula, regardless of production date, for the time being.

I have just called Aquapet if I can get a refund since I had just purchased it last week and opened it only yesterday. I had thrown away the packaging though. $50+ can buy a lot of cat food and SD z/d is so expensive ($40 for 1.8kg) as a replacement.

Do you know what the NB agent told Aquapet? That the contaminated food only affects US market and does not affect the food sold in Singapore. I am not sure if the agent is stupid or if he is just stupid. If all the food are produced in the same plant using the same contaminated ingredients, which I am sure is since the bag specifically states "Made in USA", does it matter where the food are finally shipped to and consumed?

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Anonymous auntie p said...

I was at Aquapet last week, and I mentioned to the man (I think the boss) about the pet food recall, but didn't mention any brand names. His immediate retort was Singapore is not affected as he's got letters from his suppliers already. So end of story.

That's basically his approach to the issue. I was like "Har?!?". Did they even bother to check the production batch number of those brands that were recalled (e.g. Nutro)?

12:15 PM, April 20, 2007  
Blogger KXBC said...

He was refering to the Menu Foods recall exercise. It seems that AVA has tested the food imported into Singapore and has issued a press release that none of the contaminated food was imported into Singapore. See this link.

1:26 PM, April 20, 2007  
Blogger kuro.shiro.neko said...

you should write in to NB website and complain about the distributor.

if NB is a responsible company, they will listen to your feedback.

when i handled the pedigree recall, the company was very responsible and took ALL products off the shelves (and i was busy like hell). of course, it was a very big incident as many dogs died.

11:22 PM, April 20, 2007  
Blogger KXBC said...

I think NB had handled the situation in the US very well, recalling all affected products within 4 days, compared to the Menu Foods recall which took much longer for a press release. They had also been answering my e-mails even with the crisis they have at the moment.

I cannot say much about the Singapore distributor though.

11:37 PM, April 21, 2007  

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